Effective Date: December 19, 2024

At ThaiHilux.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and interact with our services, including purchasing vehicles, subscribing to our newsletter, or contacting us for inquiries.

Please read this policy carefully. By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect personal information that you provide to us when you use our services. This includes:

• Personal Identifiers: Name, email address, phone number, and any other contact information.
• Payment Information: For transactions, such as credit card details or payment gateway information (note: sensitive payment data is processed securely via third-party payment processors).
• Vehicle Purchase Details: Information related to the purchase of vehicles, such as vehicle models, specifications, delivery addresses, etc.
• Device and Usage Data: Information about your device (e.g., IP address, browser type, operating system) and how you interact with our website (e.g., pages visited, time spent on site).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders for vehicles and related services.
• To communicate with you regarding your orders, inquiries, or customer support requests.
• To send promotional emails, newsletters, and updates about new products, special offers, and services (you may opt out at any time).
• To improve the functionality and content of our website.
• To comply with legal obligations and protect against fraud, security breaches, or other misuse of our services.

3. Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers in the following cases:

• Payment Processors: To complete transactions securely and process your payments.
• Service Providers: We may share your information with third-party vendors who help us manage the website, improve our services, or fulfill your orders (e.g., delivery services, customer support).
• Legal Compliance: We may disclose your information if required by law, regulation, or legal process, such as responding to subpoenas or court orders.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device to remember your preferences, improve site functionality, and track usage for analytical purposes.

You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of some parts of the website.

5. Data Security

We take the protection of your personal information seriously and use appropriate security measures to safeguard your data. While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data.

6. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You can update or correct your personal information if it is inaccurate or incomplete.
• Deletion: You may request the deletion of your personal data, subject to certain legal exceptions.
• Opt-Out: You can opt out of receiving marketing communications from us at any time by using the “unsubscribe” link in emails or contacting us directly.

To exercise any of these rights, please contact us at info@thaihilux.com.

7. Children’s Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 16, we will take steps to delete that information as soon as possible.

8. International Data Transfers

If you are located outside Thailand, please note that your personal data may be transferred to and processed in Thailand, where our servers and operations are located. By using our website and submitting your information, you consent to the transfer of your data to Thailand.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page and update the “Effective Date” at the top of the policy. Please review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@thaihilux.com
• Phone: +66807702050
• Address: 211 Soi Petchkasem112, Nongkangplu, Nongkham, Bangkok, Thailand